Terms and conditions

Credit Card payments are collected by Trekksoft AG acting as an authorised agent of CongoCanopy.com. Subsequently, Trekksoft AG will appear as CONGO TRAIL CANOPY on your credit card statement.

The domain where you enter and process your payment is owned and operated by TrekkSoft AG.

PLEASE BRING A COPY OF YOUR TICKETS TO YOUR TOUR. You can either bring a paper or electronic copy. 

Welcome to Congo Canopy! We look forward to meeting you and providing you with the best tours Costa Rica has to offer. Before you book with us we ask that you take a moment to read our terms and conditions.

While we do our best to make sure your activity goes as planned and as advertised we ask that you remain flexible if your activity does not go exactly as anticipated. This might include delays in your tour start time, delays in pick up times or delays while your guides are prepping for your tour. Here in Costa Rica infrastructure problems, weather and other variables can sometimes delay or even at times cancel tours and activities. At Congo Canopy we do everything in our power to plan and anticipate for such things and 95% of all of our tours go off without a hitch., if however there are delays we will do our best to accommodate you and ask that you are flexible should there be changes to your tour schedule.

Tours and activities are not considered confirmed until your booking has been completed and you have received a booking confirmation number. If you have any questions about your activity booking please contact us and include your booking confirmation number so we can respond to you quickly and accurately.

Cancelation policy:

Cancelations without 30 days or more advanced notice will receive a 100% credit that can be used or transfered to a third party to reschedule the activity for another date.

30 days or more before tour start time 95% refund

Tour canceled by Congo Trail Canopy Tour 100% Refund

Refunds typically take 2-3 business days and will appear on the credit card that was originally used to book your tour. If you have any questions please contact us at info@congocanopy.com

General Terms and Conditions.

Neither Congo Trail Canopy Tour nor its authorized agents shall offer or pay any discounts or refunds for missed or unused services which were missed or unused by the Client due to no fault of Congo Trail Canopy Tour, its agents, or representatives.

The Client acknowledges that the nature of product tours is adventurous and may involve a significant amount of risk to Clients’ health and/or safety. The Client hereby assumes all such risk and does hereby release Congo Trail Canopy Tour from all claims and causes of action arising from any damages or injuries or death resulting from these risks inherent in travel, visiting foreign destinations, and participating in adventurous activities such as those included in Product itineraries.

Accommodation, transportation, activities and excursions, and other components of Congo Trail Canopy Tour Products will be arranged by Congo Trail Canopy Tour with suppliers local to the region where the Product operates, who may themselves engage the services of local operators and/or sub-contractors. Standards of hygiene, accommodation and transport in some countries where Product tours take place are often lower than comparable standards than what the Client may reasonably expect in their home country or region. Congo Trail Canopy Tour at all times endeavors to appoint reputable and competent local suppliers and to comply with all applicable laws and regulations concerning health and safety in the regions where Product tours operate. The terms and conditions of all suppliers of Product components will be applicable to the Product component provided by such supplier and are expressly incorporated into these Terms and Conditions. These may limit or exclude liability of the supplier. The liability of Congo Trail Canopy Tour will not exceed that of any supplier of any Product component. The components that make up each Product tour shall be regarded as having been satisfactorily performed and delivered solely in reference to the regulations and laws concerning health and safety in the applicable jurisdiction where such component is operated.

The Client acknowledges by booking a Product and/or agreeing to travel with Congo Trail Canopy Tour s that the nature of this type of travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the Product and/or itinerary by Congo Trail Canopy Tour. The Client acknowledges their understanding that the route, schedules, itineraries, amenities and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the Product will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Flamingo Adventures.

At all times the decision of Congo Trail Canopy Tour Tour Leader or other designated representative will be final on all matters regarding safety and well being of Clients and operational requirements of the Product tour. By travelling with Congo Trail Canopy Tour, the Client agrees to abide by the authority of the Tour Leader or designated representative. The Client must at all times strictly comply with all applicable laws and regulations of all countries and regions visited on the applicable Product tour. If the Client is affected by any condition, medical or otherwise, that might affect Client’s ability to travel or participate in adventure travel activities, Client’s enjoyment of the Product tour being booked, the ability to travel or enjoyment of any other Clients on the Product tour, or the treatment to be administered to the Client in any emergency situation, the Client must advise Congo Trail Canopy Tour at the time of booking and complete a medical form provided by Congo Trail Canopy Tour, along with any other documents reasonably requested by Congo Trail Canopy Tour to ensure the health and safety of all Clients who travel with Congo Trail Canopy Tour.

Clients agree that they are responsible for any costs incurred by Congo Trail Canopy Tour, Congo Trail Canopy Tour suppliers or Congo Trail Canopy Tour partners, as a result of damage, destruction, theft, or excess cleaning fees related to Client’s accommodation, transport, rentals or other use of facilities while on Tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a Congo Trail Canopy Tour representative as soon as possible upon discovery by the Client.

Client agrees to take all prudent measures in relation to their own safety while on any Congo Trail Canopy Tour Tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings in relation to Client health and safety. Congo Trail Canopy Tour shall not be liable for any failure on the Client’s part to comply with this paragraph.